In order to be eligible for a JR Pass, you must meet one of the following two conditions:
1.) You are a foreign tourist visiting Japan with a “Temporary Visitor”entry status and a purpose of “sight-seeing”.
Your passport must have the the "Temporary Visitor" status stamp.
2.) You are a Japanese national living in a foreign country and either:
a.) have a permanent residence in a foreign country b.) are married to a non-Japanese that lives outside of Japan
Please bring the following when acquiring your JapanRailPass:
Person meeting conditions of (a):
-Proof of right of permanent residence
-Proof that they are living outside of Japan
Person meeting conditions of (b):
-Proof that you are married to a foreign national
-Proof of documentation for living in a foreign country (eg. phone bills) NO driving license
-Proof that your spouse lives outside Japan
*If you are a Japanese passport holder with no EU residency, please
**Applicants with dual nationality will not be able to acquire a JR pass if they enter Japan with a Japanese passport.
NOTICE: The Japan Rail Pass will no longer be available to Japanese nationals regardless of whether they live in a
foreign country or are married to a non-Japanese from the 1st of April 2017.
JR passes may be denied to applicants that are unable to present the documentation listed above. Therefore, it is very important to check your requirements thoroughly. If you are denied a JR pass, you may return your Exchange Order at the overseas travel agency you purchased it from with a refund, however, fees will apply.
If you have any enquiries, please do not hesitate to call us at Tel :+41-(0)43 816 4941
How Does JR Pass Work?
Receive or Pick up
Go to Japan!
Exchange your Exchange Voucher with your JR Pass at JR Office at any major JR station
Start travelling with your JR Pass!
*Some of the JR Passes are not sold in Japan! Visitors must purchase their exchange order BEFORE coming to Japan.
Once you purchase your JR pass online, you will have an option of having the Exchange Orders delivered to you, or for you to come and pick it up at Zürich AirportInformarion Center.
If you place an order before 3 pm, we will dispatch the post on the same day, however if you order after 3 pm, we will post it on the next working day. Please note if you order after 3 pm on Fridays, on the weekends or bank holidays, it might take longer to process.
*Cancellation charge: 10% plus CHF 20 handling fee. The refund is not possible without the original JR exchange orders.
*Amendment fee: CHF30. Please return the original one for new JR exchange order.
Delivery Exchange Orders are delivered by Royal Mail, with a next working day delivery for orders made before 3 pm. Pick Up An hour after you order the JR Pass online, you are welcome to come pickup your Exchange Orders at Zürich Airport Informarion Center (address below).
Opening times: daily from 06:00 a.m. to 11:30 p.m.
Zurich Airport Information Service Centre Service Center car park P2